Reference

Terms That Govern Your bet366 Account

These terms set out the rules that apply when you open and use a bet366 account, including how your wallet works, what we expect from you, and what…

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bet366 Terms That Govern Your bet366 Account
REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Our live chat team is available around the clock. If you have a question about a specific clause, your account status, or a transaction made via UPI or PhonePe, start a chat from the account dashboard and we will respond within minutes.
Email Support Send your query about these terms, account eligibility, or data rights to our support address listed in the account help section. We aim to respond to all terms-related emails within 24 hours of receipt on working days.
Help Centre Our help centre contains written answers to the most common questions about these terms, wallet rules, account restrictions, and what happens when a dispute is raised. Search by topic to find the clause you need quickly.
HOW WE HANDLE YOUR DATA

Security, Retention and Your Rights Under These Terms

We take account security seriously and keep your personal data only as long as it is needed to maintain your account or meet legal obligations.

Data We Collect

When you register, we collect your name, contact details, and payment identifiers such as your UPI ID or Paytm number. This data is used solely to operate your account, process transactions, and send account notifications as required by these terms.

Cookie Usage

We use session and analytics cookies to keep you logged in and to measure page performance. You can adjust cookie preferences in your browser settings at any time. Disabling certain cookies may affect how account pages load or function on your device.

Account Security

Your account is protected by password authentication and, where you activate it, two-factor verification. We strongly suggest you do not share your login credentials. Any suspicious activity should be reported to our support team immediately via live chat or email.

Data Retention

We retain account records, transaction logs, and identity documents for the period required under applicable Indian regulations. Once that period ends and your account is closed, personal data is deleted or anonymised in line with our internal data policy.

Requesting Changes

You have the right to request access to, correction of, or deletion of your personal data. Send a written request to our support email and we will respond within 30 days. Some data must be retained to satisfy legal requirements even after account closure.

Dispute Resolution

If you believe a term has been applied incorrectly to your account, raise a dispute by emailing our support team with your account ID and the specific clause in question. We will review the case and respond with a decision within 5 working days.

Common Questions About These Terms

Here are answers to the questions we hear most often about how these terms apply to your bet366 account. If your question is not covered here, our support team is available via live chat at any time.

Yes. All transactions processed through your account — including deposits via UPI, Paytm, and PhonePe — are subject to the wallet and transaction clauses within these terms. Review the payment section before initiating a transfer.

We will notify you by email to your registered address whenever we update these terms. If you continue using your account after the notified effective date, that counts as acceptance of the revised version. You may close your account if you disagree.

Eligibility depends on local law in your state or territory. It is your responsibility to confirm that accessing this platform is permitted under the laws that apply to you. We do not grant eligibility — local law does.

Yes. Email our support team with your account ID and a data access request. We will compile and send you a summary of the personal data we hold against your account within 30 days of receiving the request.

We may suspend or close an account if we detect a breach of these terms, suspected fraud, identity mismatch, or activity that puts the platform's integrity at risk. We will notify you by email and explain the reason where legally permitted to do so.

We retain records for the period required by applicable Indian regulations. After that retention window, personal data is deleted or anonymised. Some transaction and identity records may be kept longer to satisfy legal or regulatory obligations.

Email our support team with your account ID and the specific clause you believe was applied incorrectly. Include any transaction references if relevant. We aim to return a decision within 5 working days of receiving your dispute.

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